Communications: Creating Positive Relationships and Results – training for New Managers

Kategoria:

Leadership Training

 

The training is a practical workshop that equips the participants in a useful toolkit, that enhance participants’ communication and influencing skills to lead their teams effectively. Through practical exercises participants will learn strategies that effective leaders use to communicate effectively, build positive relationships and create results.

During this highly interactive course participants will identify their communication skills challenges, explore several communication models, discuss perception and experience it’s impact on understanding. The workshop covers the personality typology and it’s role in understanding peoples’ bahaviour to be able to communicate, motivate and influence. It introduces techniques like active listening and rephrasing that help them to become better communicators. Participants will also look at the role of emotional intelligence in building trust and understanding in teams.

 

The Attendees will:

  1. Understand the communication process and it’s barriers
  2. Practice communication techniques for creating positive relationships and results
  3. Learn about personality and communication style characteristics and how this understanding may help to connect with others
  4. Experience the impact of active listening, positive feedback and rephrasing
  5. Understand the power of perception and learn how to change it to see a bigger picture and create positive emotions
  6. Learn how to build safe social support system and social capital and use mattering strategy within the team

TRAINING OUTLINE:

  1. Communication in effective teams – fundamentals
  • High-performing teams – factors strenghtening cooperation and performance
  • The big picture – models for describing the communication process
  • Communication breakdowns on individual and organizational level – what comes in the way
  • Review of current communication techniques being used by the group

 

  1. Connecting with others – personality and communication style typology and how they help to manage the team
  • Personality typology in Insights Discovery – understanding different people style
  • Self – discovery questionnaire – what personality type am I and how do I communicate
  • Leadership styles in Insights Discovery
  • Adapting communication style in building emotional intelligence in interpersonal communication in teams

 

  1. Communication skills – communicating with influence
  • Words have power – how to use it in leadership to motivate people and create results
  • 4 levels of listening – von Thune’s communication model
  • Change your vantage point – how seeing from a different angle may influence communication process
  • Rephrasing for better relationships – the words to avoid in managing the team

 

  1. Leadership skills to increase resilience and create results
  • How to build social capital at work
  • How to use positive feedback and meta-feedback skills to increase resilience in teams
  • How to use mattering strategy to develop open communication in teams

 

  1. Emotional Intelligence management – understanding emotions to create positive relationships
  • Emotional Intelligence – what builds it and how is it important for managing the team
  • Recognizing emotions – functions, mechanisms and their role in building Emotional Intelligence
  • Emotions in communication that build trust and common understanding in teams

 

Training techniques used:

  • Brainstorming and mind-mapping in discovering ideas and creative work
  • Questionnaires in reflection and discovery exercises
  • Follow up exercise, lead-in exercise
  • Exercises in pair and subgroups
  • Discussions
  • Facilitation and coaching tools
  • Case study, interesting examples
  • Fill in exercises and sheets
  • Mini project work
  • Film viewing & analysis

 

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